Technical Support Engineer

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Technical Support Engineer

Full time KADTECH RECRUITMENT AGENCY in Electrical Engineering Email Job
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Job Detail

  • Experience 2 Years

Job Description

Technical Support Engineer

£Excellent salary (please enquire) + Bonus + Excellent benefits

We have an Excellent opportunity for an experienced Technical Support Engineer to join a world leading developer and manufacturer of Lighting control systems used in high-end commercial and residential applications. With significant growth over the last few years and strong presence all-over the globe, this company can offer excellent career prospects to the right candidate

Responsibilities for the Technical Support Engineer position:

Technical Support Engineer duties and responsibilities:

The Primary responsibility of this role is to provide world-class technical support to the company’s customers via telephone, email and online chat.

Key Responsibilities:

  • Represent the company with a professional, upbeat attitude according
  • Develop technical expertise regarding the company’s products, systems, and services
  • Support our customers by providing necessary information on stand-alone and system level products via phone and email in a timely and professional manner
  • Troubleshoot and diagnose user issues regarding products and systems
  • Document problems and solutions in a central database, escalate customer questions when necessary
  • Communicate effectively with other areas of the company to meet or exceed customer expectations
  • Take on special projects as necessary to meet or exceed the goals of our technical support team, including travelling to job sites on occasion

Skills and Experience required for the Technical Support Engineer position

  • Experience with any of the following: lighting controls, KNX, Home automation, networks, smart home systems, building management systems and/or AV equipment
  • Electrical engineering or electronic engineering qualifications (preferably a bachelor degree or equivalent)
  • Experience of troubleshooting problems and providing technical support via phone and email required
  • Hands-on: this role requires being able to wire test demos as well as trouble shoot issues in the field
  • Excellent customer service skills: successful candidates must have a track record of managing high customer expectations and delivering results under time pressure
  • Ability to work in a team and interface with other departments

To Apply, or to find out about any other similar Technical Support Representative/Engineer positions with Kadtech recruitment, please submit your CV

**Due to the high number of applications, we will only be able to respond to successful applicants. We tend to respond to successful applicant within 7 days of receiving the application**

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